Returns & Exchanges

At AFRO ASIA, we strive to provide the highest quality authentic ingredients. Due to the perishable nature of our food products, we offer returns or replacements on items that arrive damaged, expired, or incorrect within 48 hours of delivery.

1

Inspect Your Order

Upon receiving your delivery, please immediately check all food items for quality and accuracy against your packing slip.

2

Contact Support

If you encounter an issue, email our customer service team with your order number and clear photos of the damaged or incorrect goods.

3

Verification Process

Our quality assurance team will review your claim within 24 hours to determine if a refund or a replacement shipment is appropriate.

4

Resolution

Once approved, we will either dispatch a fresh replacement or issue a full refund to your original payment method, excluding shipping costs.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing